Return & Refund
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at wejoyservice@outlook.com
.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at wejoyservice@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return & Refund
With A Prepaid Label
To make shipping your return easy, we offer a flat-rate $10 UPS shipping label for eligible customers within the contiguous U.S. who are returning products that don’t need to ship freight.You’ll have the option to print this label after requesting a return from Order History, or you can receive the label in an email by reaching out to a Gearhead.
Print your label, tape it to the outside of your return package, and drop it off at a UPS store at your convenience. The $10 price for the label will be deducted from the refund or credits issued for the return of your new or used items.
If the return is not due to a problem with the product but rather a customer preference or decision, the return shipping fee will be deducted from the refund amount. This policy applies to situations where the product is in good condition and functions as intended, but the customer chooses to return it.
Please note that we aim to provide clear and transparent communication regarding our return process. If you have any questions or concerns about this policy, feel free to reach out to our customer support team.
wejoyservice@outlook.com.